Refund policy

At Five 12 Designs, unless otherwise stated, all sales are final.

Returns

We do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong item
• Ordering the incorrect size, color, or quantity
• Buyer's remorse
• Products that have been used, installed, modified, or damaged after delivery

Customers are responsible for ensuring the products they purchase are suitable for their intended application before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of the delivery date.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Clear photos of the shipping packaging (if damaged)

We review every claim individually and may request additional information if necessary.

Approved Claims

If your claim is approved, Five 12 Designs will, at our sole discretion:

• Replace the item
• Send replacement parts, if applicable
• Issue a full or partial refund to the original payment method

Refund Processing

Approved refunds are issued to the original payment method. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear after it has been processed.

Shipping charges are non-refundable unless the error was made by Five 12 Designs or the item arrived damaged or defective.

Cancellations

Orders may only be canceled before they have entered processing or shipped. Once an order has been processed or shipped, it cannot be canceled.